Terms of Service

Effective Date: January 6, 2025

Welcome to Stingrai! These Terms of Service ("Terms") govern your use of Stingrai's competitive intelligence and market research services, including our Slack integration, web interface, and any associated software, applications, and websites (collectively, our "Services"). These Terms constitute a legally binding agreement between you and Stingrai, Inc ("Stingrai", "we", "us", or "our").

By accessing or using our Services, you agree to be bound by these Terms and our Acceptable Use Policy. Please read them carefully.

1. Who We Are

Stingrai is a B2B competitive intelligence and market research platform that helps businesses understand their competitive landscape, develop effective sales strategies, and stay ahead of market developments.

2. Account Creation and Access

Eligibility

You must be at least 18 years old and have the authority to bind your organization to these Terms to create an account and use our Services.

Your Stingrai Account

• To access our Services, you must create an account ("Account").
• You agree to provide accurate, current, and complete Account information.
• You are responsible for maintaining the confidentiality of your Account credentials.
• You are responsible for all activities that occur under your Account.
• You must notify us immediately of any unauthorized use of your Account by emailing support@getstingrai.com.

Organizational Access

If you are using our Services on behalf of an organization:

• You represent that you have the authority to bind that organization to these Terms.
• Your Account may be associated with your organization's Stingrai enterprise account.
• Your organization's administrator may have the ability to access and control your Account.

3. Use of Services

Permitted Use

You may use our Services only in accordance with these Terms and our Acceptable Use Policy.

Prohibited Uses

You may not:

• Use our Services to develop competing products or services
• Reverse engineer or decompile our Services
• Use our Services for any illegal purpose
• Share your Account credentials with others
• Abuse, harm, or disrupt our Services
• Attempt to gain unauthorized access to our systems
• Use automated methods to access our Services except through our approved APIs
• Extract data from our Services other than as permitted by these Terms
• Infringe upon intellectual property rights
• Use our Services in any way that could harm Stingrai's reputation

4. Data and Content

Your Data

• You retain ownership of all information you submit to our Services ("Customer Data").
• You grant us a license to use, store, and process Customer Data to provide and improve our Services.
• You represent that you have all necessary rights to share Customer Data with us.

Generated Content

• Our Services may generate analysis, reports, and other content based on your Customer Data and publicly available information.
• You receive a license to use such generated content for your internal business purposes.
• Generated content may not always be accurate and should be independently verified.

Public Information

• Our Services collect and analyze publicly available information about companies and markets.
• We make no representations about the accuracy of public information.
• You are responsible for verifying any information before relying on it.

5. Subscription and Payment

Fees

• You agree to pay all applicable fees for the Services.
• Fees are non-refundable except as required by law.
• We may change our fees with 30 days' notice.

Subscription Terms

• Subscriptions automatically renew unless canceled.
• You may cancel your subscription at any time through your account settings.
• Cancellation takes effect at the end of your current billing period.

Payment

• You must provide valid payment information.
• We may suspend Services for non-payment.
• You are responsible for all applicable taxes.

6. Privacy and Security

Data Protection

• We will maintain appropriate technical and organizational measures to protect Customer Data.
• Our processing of personal data is governed by our Privacy Policy.

Security Practices

• You must implement reasonable security practices to prevent unauthorized access to your Account.
• You must notify us immediately of any security incidents related to your Account.

7. Intellectual Property

Our Rights

• We retain all rights to our Services, including all intellectual property rights.
• You may not use our trademarks or branding without our written permission.

Your Rights

• You retain all rights to your Customer Data.
• We may use your feedback to improve our Services without compensation to you.

8. Disclaimers and Limitations of Liability

Disclaimers

THE SERVICES AND ALL CONTENT, INCLUDING COMPETITIVE INTELLIGENCE DATA, MARKET ANALYSIS, AND GENERATED REPORTS, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, STINGRAI AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS (COLLECTIVELY, "STINGRAI PARTIES") EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY, AND NON-INFRINGEMENT
• ANY WARRANTIES ABOUT THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF THE SERVICES OR CONTENT
• ANY WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE
• ANY WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES
• ANY WARRANTIES REGARDING THE VERIFICATION, ACCURACY, OR RELIABILITY OF ANY COMPETITIVE INTELLIGENCE OR MARKET ANALYSIS
• ANY WARRANTIES IMPLIED BY COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE USAGE

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

IN NO EVENT SHALL THE STINGRAI PARTIES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION:

• DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA
• DAMAGES ARISING FROM ANY INVESTMENT, BUSINESS, OR STRATEGIC DECISIONS MADE BASED ON THE SERVICES
• DAMAGES RELATED TO INTERRUPTION OF BUSINESS
• DAMAGES RELATED TO PERSONAL OR BODILY INJURY
• DAMAGES RELATED TO PRIVACY OR SECURITY BREACHES
• DAMAGES ARISING FROM ANY BUGS, VIRUSES, OR OTHER HARMFUL CODE THAT MAY BE TRANSMITTED THROUGH THE SERVICES
• ANY OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICES

THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY OR FORM OF ACTION, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EVEN IF THE STINGRAI PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THE STINGRAI PARTIES' TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES SHALL BE LIMITED TO THE GREATER OF:

• THE AMOUNT PAID BY YOU TO STINGRAI FOR USE OF THE SERVICES IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM
• $500 USD

Indemnification

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS THE STINGRAI PARTIES FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, LOSSES, COSTS, EXPENSES, AND FEES (INCLUDING REASONABLE ATTORNEYS' FEES) ARISING FROM OR RELATING TO:

• YOUR USE OR MISUSE OF THE SERVICES
• YOUR VIOLATION OF THESE TERMS OR ANY APPLICABLE LAW
• YOUR VIOLATION OF ANY THIRD-PARTY RIGHT, INCLUDING INTELLECTUAL PROPERTY RIGHTS
• ANY CONTENT OR DATA YOU SUBMIT TO THE SERVICES
• ANY DECISIONS OR ACTIONS TAKEN BASED ON THE SERVICES
• ANY PRODUCTS OR SERVICES YOU DEVELOP, OFFER, OR MAKE AVAILABLE USING THE SERVICES

Essential Basis

THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THESE TERMS ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND STINGRAI, AND SHALL SURVIVE ANY TERMINATION OR EXPIRATION OF THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHICH MEANS THAT SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN THESE JURISDICTIONS, STINGRAI'S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

9. Term and Termination

• These Terms remain in effect while you use our Services.
• We may terminate or suspend your access to Services for violations of these Terms.
• Upon termination, you must cease all use of our Services.
• Sections related to payment obligations, intellectual property, disclaimers, and liability limitations survive termination.

10. General Provisions

Changes to Terms

• We may modify these Terms at any time by posting updated Terms on our website.
• Your continued use of Services after such changes constitutes acceptance of the modified Terms.

Governing Law

• These Terms are governed by Delaware law.
• Any disputes will be resolved exclusively in the courts of Delaware.

Contact Information

For questions about these Terms, please contact us at support@getstingrai.com.

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By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.