Privacy Policy

Last Updated: January 9, 2025

Stingrai Inc ("Stingrai," "our," "us," and "we") knows that you care about how we collect, use, and share information when you interact with our web interface and services (our "Services"), and we value the trust you place in us.

This Privacy Policy explains:

• How we collect and use your information
• What information we may share with others and under what circumstances
• Your choices regarding our collection, use, and sharing practices
• Details regarding our use of third-party services and tracking technologies

Information We Process Through Our Services

Stingrai primarily operates on publicly available data to provide competitive intelligence and market research. As an optional step, customers may choose to upload additional business context (like call transcripts or documents from Google Drive) about their own business to increase Stingrai's intelligence regarding their competitive situation. This business context is kept strictly confidential and is never shared with third parties.

How and What Information We Collect

Information You Provide to Us

We may collect and store the following categories of personal information when you interact with our Services:

• Contact Information: Your name, email address, and telephone number
• Professional Information: Your company name, job title, and other work-related details
• Account Information: Your account preferences and authentication details, including Slack workspace information if you choose to use our Slack integration
• Communications: Your messages and other communications with Stingrai AI
• Usage Data: Information about how you use our Services, including your interactions with our competitive intelligence features and report generation tools

Information We Collect Automatically

When you interact with our Services, we may automatically collect:

• Technical Information: Your IP address, device information, browser type, and operating system
• Usage Information: How you interact with our Services, including features accessed and content generated
• Log Data: System logs, error reports, and performance data

How We Process Your Information

Customer Data Processing

Customer Data will be used by Stingrai in accordance with our customers' instructions, including to provide the Services, any applicable terms in the Customer Agreement, a customer's use of Services functionality, and as required by applicable law. Stingrai is a processor of Customer Data and the customer is the controller. Customers may, for example, use the Services to:

• Access and manage their competitive intelligence dashboard
• Configure personalization settings
• Access, modify, and export reports and insights
• Manage integration settings
• Upload and manage optional business context
• Otherwise apply their policies to the Services

Legal Compliance

We may process certain information when required to comply with legal obligations, such as responding to valid requests from law enforcement, regulators, or courts of law. When we receive such requests, we carefully review them to ensure they are legally valid and disclose only the specific information required by law.

The types of information we may process for legal compliance include:

• Account and workspace details
• Service usage data
• Contact information
• Technical identifiers
• Communication records and metadata
• Any additional information you've provided to Stingrai

We handle all such requests with strict protocols to protect your privacy and ensure compliance with applicable data protection laws.

General Service Operations

We use the collected information to:

• Provide and improve our competitive intelligence and market research Services
• Respond to your queries and support requests
• Assist you while answering your requests, comments, and questions using information from your account
• Maintain and enhance our Services' functionality
• Generate and deliver competitor analysis reports
• Understand how our Services are being used to make improvements
• Ensure the security and reliability of our Services
• Comply with legal obligations and enforce our terms of service

Data Security

We implement reasonable security measures to protect your information. Stingrai is developed by engineers with extensive experience in cloud security and application security, ensuring that security best practices are built into our development process from the ground up. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

Stingrai retains Customer Data in accordance with customer instructions, including any applicable terms in the Customer Agreement and through customer use of Services functionality. Customers can manage their data retention through our web interface.

The deletion of Customer Data and other use of the Services by the customer may result in the deletion and/or de-identification of certain associated information. Some information may be retained longer if required by legal obligations or for legitimate business purposes, such as audit logs and security incident investigation.

For more detailed information about data retention and options, please review our documentation or contact our support team.

Information Sharing and Disclosure

We strictly limit the sharing of your information to what is essential for providing our Services. When we do share information, we ensure appropriate safeguards are in place and share only the minimum necessary data. Here are the specific circumstances under which we may share your information:

• Essential Service Providers: We share limited information with certain third-party service providers that are fundamental to providing our Services:
  • Clerk.com for user authentication and account management.
• Infrastructure Providers: Our cloud infrastructure providers have technical access to encrypted data but are contractually bound to strict confidentiality obligations.
• Legal Requirements: We may share information when required by law, such as in response to a valid court order, subpoena, or other legal process. We evaluate each request carefully and only share what is legally required.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

We do NOT sell, rent, or share your information with third parties for their marketing purposes. Any third party who receives your information is contractually obligated to handle it in accordance with this privacy policy and applicable data protection laws.

Age Limitations

Our Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

International Data Transfers

We may transfer your information to servers located outside of your country. By using our Services, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules.

Your Rights and Choices

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Control your integration settings

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.

Contacting Stingrai

If you have any questions about this Privacy Policy or our practices, please contact us at privacy@getstingrai.com.